Customer Service Officer

Job Description:

We are looking for a dynamic and customer-oriented individual to join our team as a Customer Service Officer at 9mobile located in Ibadan, Nigeria. As a Customer Service Officer, you will be responsible for providing excellent customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Answer customer inquiries via phone, email, and in-person 2. Resolve customer complaints and issues in a professional and courteous manner 3. Assist customers with account inquiries, billing questions, and technical support 4. Process customer orders and returns accurately and efficiently 5. Maintain customer records and information up to date 6. Collaborate with other departments to ensure customer satisfaction 7. Identify opportunities to improve customer service processes and implement solutions 8. Stay up to date on company products and services to better assist customers

Requirements: 1. High school diploma or equivalent 2. Strong communication skills, both verbal and written 3. Ability to multitask and prioritize tasks effectively 4. Strong problem-solving skills and attention to detail 5. Adaptable to changing priorities and situations 6. Ability to analyze customer needs and provide appropriate solutions 7. Reliable and dependable work ethic 8. Ability to work effectively in a team environment 9. Proficient in Microsoft Office applications 10. No prior experience required, as training will be provided

Benefits: 1. Disability insurance 2. Free accommodation 3. Paid Time Off (PTO)

Working Environment: At 9mobile, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in creating a positive and supportive work environment where every employee can thrive and reach their full potential.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: 9mobile is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, age, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.