Customer Service Representative

Job Description:

We are looking for a dynamic and enthusiastic Customer Service Representative to join our team at MainOne in Port Harcourt, NG. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring a positive experience for every interaction.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing product and service information to customers - Processing orders, returns, and exchanges - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Identifying and escalating priority issues to management - Maintaining a positive, empathetic, and professional attitude towards customers at all times

Requirements: - 1 year of experience in customer service or a related field - Confident and driven personality - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Leadership skills to lead by example and inspire others - Ability to adapt to changes quickly and efficiently - High school diploma or equivalent - Proficiency in MS Office and customer service software - Ability to work part-time hours, including evenings and weekends

Benefits: - Training & professional development opportunities - Paid sick leave - Travel & spending expenses for business-related trips - A flexible working environment that adapts to change with speed and efficiency

Equal Opportunity Statement: MainOne is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-06

Join our team at MainOne and make a difference in the lives of our customers! Apply now to become our next Customer Service Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.