Customer Service Representative

Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as a part-time Customer Service Representative at Eko Electricity Distribution in Port Harcourt, Nigeria. As an Associate level role, the ideal candidate should have a minimum of 3 years of relevant experience in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and in-person interactions - Provide accurate information about our products and services - Resolve customer complaints and issues in a timely and professional manner - Process customer orders and payments - Maintain customer records and ensure accuracy in all interactions - Collaborate with other team members to ensure seamless customer experience - Identify opportunities to upsell or cross-sell products and services - Provide feedback to management on customer trends and needs - Assist in training new customer service representatives as needed

Requirements: - Energetic and adaptable personality traits - Strong negotiation and people management skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid sick leave - Dental insurance - Relocation allowance

Working Environment: At Eko Electricity Distribution, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to all our customers, and we foster a collaborative and inclusive work environment.

Equal Opportunity Statement: Eko Electricity Distribution is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 10, 2024

If you meet the requirements and are passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity with Eko Electricity Distribution.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.