Customer Service Representative

Job Description:

Konga Group is looking for a part-time Customer Service Representative to join our team in Port Harcourt, NG. As an entry-level position, no prior experience is required, though a minimum of 1 year of experience in a customer service role is preferred.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Provide information and assistance to customers regarding products, orders, and general inquiries - Process customer orders, returns, and exchanges accurately and efficiently - Maintain customer records and update databases with relevant information - Resolve customer complaints and issues with a focus on customer satisfaction - Collaborate with other departments to ensure smooth and efficient customer service operations

Requirements: - Resourceful and hardworking personality traits - Strong analytical skills and attention to detail - Excellent communication skills, both written and verbal - Ability to multi-task and work in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Free food, free accommodation, travel & spending expenses - Opportunity for growth and advancement within the company - Supportive and inclusive working environment

Equal Opportunity Statement: At Konga Group, we are committed to creating a diverse and inclusive work environment where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 22, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Representative, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.