Customer Service Representative - Work from home

Wema Bank is seeking a motivated and enthusiastic Customer Service Representative to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and a comfortable working environment in Port Harcourt, NG.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints with a focus on customer satisfaction - Providing product information and assistance to customers - Processing orders, returns, and exchanges - Maintaining accurate customer records and information - Collaborating with team members to improve customer service processes and procedures

Requirements: - Strong communication skills and a customer-oriented approach - Ability to work independently and efficiently in a remote setting - Excellent problem-solving skills and attention to detail - Proficiency in Microsoft Office and other relevant software programs - High school diploma or equivalent - Previous customer service experience is a plus

Personality traits: - Driven: Ability to stay motivated and focused on achieving goals - Passionate: Genuine interest in providing excellent customer service

Soft skills: - Analysis: Ability to analyze customer needs and develop appropriate solutions - Innovation: Capacity to think creatively and propose innovative solutions

Benefits: - Medical coverage - Paid sick leave - Employee discounts

Working environment: Our team at Wema Bank values flexibility and adaptability, making it easy to work from home and adjust to changes with speed and efficiency.

Equal Opportunity Statement: Wema Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.