Customer Service Representative - Work from home

Job Description:

Ikeja Electric is seeking a highly motivated and energetic Customer Service Representative to work from home in Port Harcourt, NG. This part-time position at the Associate Level requires at least 2 years of experience in customer service. The ideal candidate will possess a strong work ethic, be driven, and have excellent negotiation and planning skills.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Assist customers with billing inquiries, service complaints, and technical support - Resolve customer issues in a timely and efficient manner - Process customer orders and requests accurately - Communicate effectively with internal teams to ensure customer satisfaction - Maintain up-to-date knowledge of company products and services - Meet or exceed KPIs and performance targets

Requirements: - 2+ years of experience in customer service - Energetic and driven personality - Strong negotiation and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and manage time effectively - Proficient in Microsoft Office and CRM software

Benefits: - Profit sharing - Paid sick leave - Travel and spending expenses - Opportunity for career growth and development

Working Environment: At Ikeja Electric, we promote equality and fairness for all employees. We believe in fostering a supportive and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

Deadline to apply: 2024-07-05

Join our team and make a difference in the lives of our customers! Apply now to become a Customer Service Representative with Ikeja Electric.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.