Customer Service Specialist - Work from home

Interswitch Group is seeking a motivated and customer-focused individual to join our team as a Customer Service Specialist for a work-from-home position based in Abuja, Nigeria. This part-time role at the Associate Level requires a minimum of 2 years of experience in customer service.

Responsibilities: - Responding to customer inquiries and resolving issues via phone, email, chat, or social media - Providing information about products and services - Processing orders, returns, and exchanges - Handling customer complaints in a professional and efficient manner - Collaborating with other team members to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions

Requirements: - Adaptable and energetic personality traits - Strong planning and analysis skills - Excellent communication skills - Ability to work independently and meet deadlines - Proficiency in computer skills and familiarity with CRM systems - High school diploma or equivalent

Benefits: - Training and professional development opportunities - Company-provided equipment - Medical coverage

Working Environment: At Interswitch Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and ensuring customer satisfaction at all times.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Interswitch Group is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.