Customer Service Specialist - Work from home

Job Description:

Huawei, a leading technology company, is seeking a Customer Service Specialist to work from home in Lagos, NG. This is a part-time position with entry-level seniority and requires zero years of experience. We are looking for adaptable and resourceful individuals with strong problem-solving and analytical skills to join our team.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Assist customers with inquiries, issues, and complaints in a professional and timely manner. 3. Troubleshoot technical problems and provide solutions to customers. 4. Process orders, returns, and exchanges accurately. 5. Maintain detailed records of customer interactions and transactions. 6. Collaborate with other team members to improve overall customer satisfaction. 7. Stay up to date on product information and company policies.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities. 4. Analytical mindset with attention to detail. 5. Ability to work independently and as part of a team. 6. Proficient in Microsoft Office and basic computer skills. 7. Must have a quiet and dedicated workspace at home. 8. Must have a reliable internet connection.

Benefits: 1. Free accommodation for employees. 2. Profit sharing opportunities. 3. Disability insurance coverage.

Working Environment: At Huawei, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration. Our remote work setup allows employees to have the flexibility to work from anywhere while still contributing to the success of the company.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: Huawei is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.