Customer Success Associate

Job Description:

Chevron Nigeria is seeking a part-time Customer Success Associate to join our team in Abuja. As a Customer Success Associate, you will be responsible for ensuring the satisfaction and loyalty of our customers. This role requires a passionate and hardworking individual who is dedicated to delivering exceptional service to our clients.

Responsibilities: - Build and maintain strong relationships with customers - Proactively engage with customers to ensure their needs are met - Provide support and assistance to customers, addressing any questions or concerns they may have - Collaborate with internal teams to ensure a seamless customer experience - Analyze customer feedback and data to identify areas for improvement - Assist in the development and implementation of customer success strategies - Track customer success metrics and report on key performance indicators

Requirements: - Minimum of 2 years of experience in a customer-facing role - Strong emotional intelligence and decision-making skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Bachelor's degree in business administration or related field preferred - A positive attitude and a willingness to go above and beyond for our customers

Personality Traits: - Passionate about helping customers succeed - Hardworking and dedicated to achieving results

Soft Skills: - Emotional intelligence to understand and empathize with customer needs - Strong decision-making skills to navigate complex customer situations

Benefits: - Paid overtime - Free food during work hours - Visa sponsorship for qualified candidates

Working Environment: Join our team at Chevron Nigeria and thrive in a high-energy workplace where results are the focus. Our team is committed to delivering impactful results for our customers and creating a positive work environment for all employees.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Chevron Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.