Customer Success Associate

Job Description: As a Customer Success Associate at Julius Berger Nigeria, located in Lagos, Nigeria, you will be responsible for ensuring customer satisfaction and retention through effective communication, problem-solving, and relationship-building. Your primary goal will be to ensure that customers have a positive experience with our products and services, leading to long-term relationships and loyalty.

Responsibilities: - Work closely with customers to understand their needs and address any issues or concerns in a timely and professional manner. - Provide product demonstrations, training, and onboarding assistance to customers as needed. - Monitor customer usage and feedback to identify opportunities for improvement and upselling. - Collaborate with internal teams, such as sales, marketing, and product development, to drive customer success and growth. - Compile and analyze customer data to identify trends and insights that can inform customer success strategies. - Develop and maintain strong relationships with key customers to foster trust and loyalty.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-focused mindset. - Adaptable and reliable personality traits. - Proficiency in people management and research soft skills.

Benefits: - Vision insurance - Company transportation - Joining Bonus

Working Environment: At Julius Berger Nigeria, we offer a flexible work environment that adapts to change with speed and efficiency. We believe in fostering a culture of collaboration, innovation, and continuous learning.

Equal Opportunity Statement: Julius Berger Nigeria is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.