Remote Customer Success Manager

Job Description:

We are looking for a Remote Customer Success Manager to join our team at Kuda Bank. As a part-time position based in Port Harcourt, NG, this role requires a candidate with at least 7 years of experience at a mid-to-senior level in customer success management.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and retention - Ensure customers are utilizing our products and services to their fullest potential - Provide timely and effective responses to customer inquiries and issues - Collaborate with cross-functional teams to address customer needs and improve product offerings - Identify opportunities for upselling and cross-selling to increase customer lifetime value - Develop and implement customer success strategies to improve overall customer experience - Analyze customer data to understand trends and provide insights to the team

Requirements: - Proven experience in customer success management in the banking or fintech industry - Excellent communication and interpersonal skills - Confidence in dealing with customers and resolving issues effectively - Adaptability to changing market conditions and customer needs - Attention to detail and ability to multitask in a fast-paced environment - Ability to work autonomously and as part of a team - Bachelor's degree in Business Administration or a related field

Personality Traits: - Confidence - Adaptability

Soft Skills: - Attention to detail - Teamwork

Benefits: - Relocation allowance - Employee discounts - Travel opportunities

Working Environment: At Kuda Bank, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities to succeed.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.