Remote Customer Success Manager

Job Description:

UBA Group is seeking a part-time Remote Customer Success Manager to join our team in Lagos, Nigeria. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for customers, providing assistance, guidance, and support as needed - Understand customers' needs and goals to proactively suggest solutions and improvements - Onboard new customers, ensuring a smooth transition and successful adoption of our products - Conduct regular check-ins with customers to gather feedback, address concerns, and provide updates - Collaborate with internal teams to ensure timely resolution of customer issues and deliver high-quality service - Track customer interactions and maintain accurate records in our CRM system - Identify upsell and cross-sell opportunities to maximize customer value - Provide product demonstrations and training sessions to help customers get the most out of our offerings

Requirements: - 5 years of experience in a customer-facing role - Bachelor's degree in Business Administration, Marketing, or related field - Motivated and confident individual with strong communication and interpersonal skills - Emotional intelligence and adaptability to effectively navigate different customer personalities and situations - Ability to work independently and prioritize tasks in a fast-paced environment - Proficient in CRM software and Microsoft Office Suite - Availability to work remotely and accommodate flexible hours as needed

Benefits: - Paid sick leave - Free accommodation - Vision insurance

Working Environment: At UBA Group, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Customer Success Manager, you will have the opportunity to collaborate with a diverse team and make a meaningful impact on our customers' success.

Equal Opportunity Statement: UBA Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.