Customer Success Manager

Job Description:

We are seeking a dedicated and independent Customer Success Manager to join our team at Huawei in Abuja, NG. As a Mid-to-Senior level professional with at least 6 years of experience in a customer-facing role, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our products and services.

Responsibilities: - Serve as the main point of contact for assigned customers, managing their onboarding, training, and ongoing support needs - Proactively engage with customers to understand their business goals and challenges, and provide tailored solutions to help them achieve success - Collaborate with internal teams to ensure customer feedback is incorporated into product development and service improvement efforts - Monitor customer health and satisfaction metrics, and take action to address any issues or concerns - Identify and pursue upsell and cross-sell opportunities to drive revenue growth - Act as a leader and advocate for the customer within the organization, ensuring their needs are prioritized and addressed effectively - Lead negotiations for contract renewals and expansions, leveraging strong negotiation skills to achieve mutually beneficial outcomes

Requirements: - 6+ years of experience in a customer success, account management, or similar role - Proven track record of successfully managing and growing customer relationships - Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders - Strong leadership skills and the ability to influence cross-functional teams - Ability to thrive in a fast-paced, dynamic environment and prioritize multiple competing priorities - Bachelor's degree in Business Administration, Marketing, or related field preferred - Experience in the technology industry is a plus

Personality traits: Dedicated, independent Soft skills: Leadership, negotiation

Benefits: - Paid overtime - Parental leave - Retirement plan

Working environment: We encourage a spirit of exploration and taking calculated risks for growth. Our team is passionate about innovation and driving positive outcomes for our customers.

Equal Opportunity Statement: Huawei is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-12

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.