Customer Success Manager

Job Description:

Paylater is seeking a dedicated and experienced Customer Success Manager to join our team in Abuja, NG on a part-time basis. As a mid-to-senior level professional with at least 6 years of experience in customer success roles, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our products and services.

Responsibilities: 1. Own the overall relationship with assigned customers and serve as their primary point of contact 2. Develop a deep understanding of customers' business goals and challenges to drive adoption and retention 3. Provide proactive support and guidance to customers, ensuring they are maximizing the value of our products 4. Conduct regular check-ins with customers to gather feedback, address any issues, and identify areas for improvement 5. Collaborate with internal teams to resolve customer issues and escalate when necessary 6. Analyze customer data to identify trends and opportunities for upselling or cross-selling 7. Develop and deliver customer success strategies and best practices 8. Monitor customer health metrics and take action to prevent churn 9. Contribute to the continuous improvement of our customer success processes and procedures 10. Stay up-to-date on industry trends and best practices in customer success

Requirements: 1. 6+ years of experience in customer success, account management, or a related field 2. Strong adaptability and reliability 3. Excellent problem-solving and analytical skills 4. Proven track record of building and maintaining relationships with clients 5. Ability to communicate effectively with both technical and non-technical stakeholders 6. Experience working in a fast-paced, dynamic environment 7. Bachelor's degree in business, marketing, or a related field (preferred) 8. Proficiency in CRM software and Microsoft Office suite

Benefits: 1. Free accommodation 2. Paid sick leave 3. Joining bonus

Working Environment: At Paylater, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in everything we do.

Deadline to Apply: 2024-06-26

Equal Opportunity Statement: Paylater is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.