Customer Success Manager

Job Description:

Airtel Nigeria is seeking a part-time Customer Success Manager to join our team in Abuja. As a mid-to-senior level role, the ideal candidate should have at least 6 years of experience in customer success or related fields. We are looking for an energetic and resilient individual who is passionate about delivering exceptional customer experiences. The Customer Success Manager will be responsible for building strong relationships with customers, ensuring their needs are met, and promoting loyalty to the company.

Responsibilities: - Develop and maintain relationships with key customers - Act as the main point of contact for customers, addressing any inquiries or issues in a timely manner - Monitor customer satisfaction and identify ways to improve customer experience - Collaborate with internal teams to ensure customer needs are being met - Provide personalized solutions to customers to ensure their success and satisfaction - Develop and implement customer success strategies to drive retention and growth - Conduct regular check-ins and follow-ups with customers to ensure their ongoing satisfaction - Analyze data and metrics to track customer success and make data-driven decisions - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 6+ years of experience in customer success or related fields - Bachelor's degree in business, marketing, or a related field - Energetic and resilient personality traits - Strong time management and organization skills - Excellent communication and interpersonal skills - Ability to work both independently and as part of a team - Experience working in a fast-paced environment - Strong cooperation skills to collaborate effectively with internal teams

Benefits: - Employee discounts - Paid sick leave - Free accommodation

Working Environment: At Airtel Nigeria, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take charge of their roles and contribute to the overall success of the company.

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-13

Join our team and be part of a dynamic and customer-focused organization dedicated to delivering exceptional service to our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.