Customer Success Manager - Work from home

Job Description:

Lafarge Africa is seeking a dynamic and experienced Customer Success Manager to join our team in Port Harcourt, NG. This is a part-time, work-from-home position with a seniority level of Mid-to-Senior. The successful candidate must have at least 6 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with key customers to ensure their satisfaction and retention - Proactively engage with customers to understand their needs and goals, and provide solutions to help them achieve success - Collaborate with internal teams such as Sales, Marketing, and Product Development to ensure customer needs are met - Continuously monitor customer accounts and identify opportunities for upselling and cross-selling - Track and report on key metrics related to customer success, such as retention rates and customer satisfaction scores - Provide feedback to management on customer trends and issues, and work with them to develop strategies for improvement - Act as a trusted advisor to customers, offering guidance and support to help them maximize the value they receive from our products and services

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of successfully managing customer relationships - Excellent communication and interpersonal skills - Strong problem-solving and negotiation skills - Resourceful and passionate about delivering exceptional customer service - Innovative mindset and ability to think creatively to solve customer problems - Ability to work independently and manage time effectively - Proficiency in CRM software and MS Office suite

Personality traits: resourceful, passionate Soft skills: negotiation, innovation

Benefits: - Paid overtime - Travel and spending expenses - Disability insurance

Working environment: At Lafarge Africa, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to driving customer success through continuous improvement and a commitment to excellence.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Lafarge Africa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.