Customer Success Officer

Job Description: As a Customer Success Officer at Standard Chartered Bank in Lagos, NG, you will be responsible for ensuring customer satisfaction through proactive engagement, problem-solving, and relationship-building. You will work closely with customers to understand their needs, address any concerns, and ensure they are utilizing our products and services to their fullest potential.

Responsibilities: - Build strong relationships with customers to promote loyalty and retention - Proactively reach out to customers to gather feedback and address any issues or concerns - Provide product demonstrations and training to customers to ensure they are using our products effectively - Collaborate with internal teams to resolve customer issues and improve service quality - Conduct research and analysis to identify trends and opportunities for improvement in customer satisfaction - Develop and implement customer success strategies to drive growth and retention - Track and report on key metrics related to customer satisfaction and retention

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 3 years of experience in customer success, account management, or a related role - Motivated and hardworking with a strong focus on customer satisfaction - Excellent communication and interpersonal skills - Ability to persuade and influence customers to drive positive outcomes - Strong research and analytical skills

Benefits: - Medical coverage - Employee discounts - Gym membership - Support employees in their personal and professional development

Equal Opportunity Statement: Standard Chartered Bank is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive working environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.