Customer Success Officer - Work from home

Job Description: Ernst & Young is seeking a Customer Success Officer to work remotely from Lagos, NG on a part-time basis. As an Associate Level position, the ideal candidate should have a minimum of 4 years of experience in customer success roles. We are looking for a confident and resilient individual with excellent communication and emotional intelligence skills to join our team.

Responsibilities: - Engage with customers to understand their needs and ensure they are achieving their goals using our products or services - Develop and maintain strong relationships with customers, providing timely and effective support - Collaborate with internal teams to address customer concerns and provide feedback for product improvement - Monitor customer health and proactively identify opportunities for upselling or cross-selling - Analyze customer data to track progress and measure the impact of our solutions - Lead onboarding and training sessions for new customers to ensure a smooth transition - Work closely with sales and marketing teams to support customer retention and growth initiatives

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 4 years of experience in customer success or related roles - Strong communication and interpersonal skills - Ability to empathize with customers and understand their needs - Proven track record of building and maintaining customer relationships - Experience using CRM software and customer success platforms - Ability to work independently and as part of a remote team - Confident and resilient attitude towards challenges

Benefits: - Life insurance coverage - Parental leave options - Employee discounts on products and services

Working Environment: At Ernst & Young, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration to deliver exceptional customer service and support.

Equal Opportunity Statement: Ernst & Young is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive work environment for all employees.

Deadline to Apply: July 3, 2024

If you meet the criteria above and are looking for a challenging and rewarding opportunity in customer success, we encourage you to apply for this position. Join us in delivering exceptional service and support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.