Customer Success Representative

Job Description:

Kuda Bank is seeking a part-time Customer Success Representative to join our team in Ibadan, Nigeria. As an Associate level position, the ideal candidate should have at least 4 years of experience in customer service or a related field. The successful candidate will be responsible for ensuring customer satisfaction and retention through excellent communication, problem-solving skills, and relationship-building abilities.

Responsibilities: - Act as the primary point of contact for customers, addressing any inquiries, complaints, or feedback in a timely and professional manner. - Proactively engage with customers to understand their needs and offer personalized solutions to enhance their overall experience. - Collaborate with other departments within the company to ensure seamless customer support and resolution of issues. - Conduct regular follow-ups with customers to gather feedback and track satisfaction levels. - Develop and implement strategies to drive customer engagement and loyalty. - Analyze customer data to identify trends and opportunities for improvement. - Maintain accurate records of customer interactions and transactions in the CRM system.

Requirements: - Bachelor's degree in business administration, marketing, or a related field. - Proven experience in customer service or a similar role. - Strong communication and interpersonal skills. - Ability to work independently and prioritize tasks effectively. - People management skills and the ability to build strong relationships with clients and partners. - Strategic planning abilities to identify opportunities for growth and improvement.

Personality Traits: - Reliable: Consistently deliver high-quality service and support to customers. - Independent: Able to work autonomously and take initiative to solve problems.

Soft Skills: - People Management: Ability to effectively interact with customers and colleagues to foster positive relationships. - Strategic Planning: Develop and implement initiatives to enhance customer satisfaction and retention.

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Profit sharing to reward your contributions to the company's success. - Free accommodation for part-time employees working at our Ibadan location.

Working Environment: - Join a supportive team that values collaboration and teamwork. - Build strong relationships with colleagues, clients, and partners to create a positive work environment.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.