Customer Success Specialist - Work from home

Responsibilities: 1. Manage a portfolio of assigned customers, ensuring their satisfaction and success in using Sterling Bank's products and services. 2. Build strong relationships with customers through regular communication, understanding their needs, and providing timely support. 3. Onboard new customers, guiding them through the setup process and training them on how to use the platform effectively. 4. Proactively reach out to customers to gather feedback, address any issues or concerns, and foster a positive customer experience. 5. Collaborate with internal teams, including sales, product development, and customer support, to ensure a seamless customer journey. 6. Identify opportunities for upselling or cross-selling additional products or services to customers. 7. Analyze customer usage data to identify trends and patterns, and make data-driven recommendations for improving customer success. 8. Stay up-to-date on industry trends and best practices in customer success to continuously improve performance.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. 4+ years of experience in customer success, account management, or a related role. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and manage multiple tasks simultaneously. 5. Strong problem-solving skills and a customer-centric mindset. 6. Proficiency in using CRM software and other customer success tools. 7. Ability to work remotely and effectively manage time and tasks.

Personality traits: hardworking, passionate Soft skills: innovation, creativity

Benefits: - Company-provided equipment for remote work - Disability insurance coverage - Travel and spending expenses covered for business-related activities

Working environment: At Sterling Bank, we believe in fostering transparency and open dialogue for effective communication at all levels. We encourage a collaborative and inclusive work culture where every team member's voice is heard and valued.

Equal Opportunity Statement: Sterling Bank is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.