Customer Success Specialist - Work from home

Job Description:

Julius Berger Nigeria is seeking a Customer Success Specialist to join our team in Port Harcourt, NG. This is a part-time position with entry-level seniority and requires at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Engage with customers via phone, email, and chat to provide excellent support and ensure their success with our products 2. Proactively reach out to customers to provide guidance, troubleshoot issues, and identify opportunities for upselling 3. Collaborate with sales and technical teams to resolve customer issues and ensure a seamless customer experience 4. Analyze customer data to identify trends and opportunities for improving customer satisfaction 5. Create and maintain documentation on customer interactions and issue resolutions 6. Assist with customer onboarding and training to ensure a smooth transition to our products 7. Work closely with the marketing team to gather feedback and insights from customers for product improvements 8. Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: 1. Resourceful and motivated individual with a passion for helping customers succeed 2. Strong problem-solving and decision-making skills to effectively address customer issues 3. Excellent communication skills, both verbal and written 4. Ability to work independently and as part of a team in a fast-paced environment 5. Proficiency in Microsoft Office and CRM software 6. Experience in a customer-facing role is a plus 7. Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Joining Bonus - Vision insurance - Retirement plan

Working Environment: At Julius Berger Nigeria, we offer a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We believe in supporting our employees' growth and success while creating a positive and inclusive work environment.

Equal Opportunity Statement: Julius Berger Nigeria is an equal opportunity employer and welcomes all qualified individuals to apply, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone can thrive and succeed.

Deadline to apply: 2024-05-29

If you meet the requirements for this role and are excited about the opportunity to work from home as a Customer Success Specialist with Julius Berger Nigeria, we encourage you to apply before the deadline. Join us in helping our customers succeed and driving our company towards greater success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.