Customer Success Specialist - Work from home

Job Description:

MTN is seeking a highly motivated and energetic individual to join our team as a Customer Success Specialist. This is a part-time, entry-level position that offers the flexibility to work from home in Ibadan, NG. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and retention of our customers by providing excellent service and support.

Responsibilities: - Establish and maintain relationships with customers to understand their needs and goals - Proactively reach out to customers to ensure they are satisfied with our products and services - Identify opportunities for upselling and cross-selling additional products or services - Provide technical support and troubleshooting assistance to customers as needed - Collaborate with the sales team to ensure a seamless customer experience - Analyze customer data and feedback to identify trends and improve overall customer satisfaction - Develop and implement strategic plans to increase customer retention and loyalty

Requirements: - No prior experience required, but a strong desire to learn and grow in a customer-focused role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong persuasion and strategic planning skills - Must be motivated, energetic, and customer-oriented - Must have a reliable internet connection and a quiet workspace to work from home

Benefits: - Training & professional development opportunities to help you succeed in your role - Free food provided during training sessions - Company-provided equipment to ensure you have everything you need to work effectively from home - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: MTN is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 12, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.