Customer Support Assistant

Job Description:

Airtel Nigeria is seeking a part-time Customer Support Assistant to join our team in Port Harcourt, NG. As an Associate Level role, we require at least 4 years of experience in customer support or a related field. The ideal candidate will be hardworking and adaptable, with excellent communication and research skills.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain customer records and documentation accurately - Collaborate with other team members to ensure customer satisfaction - Conduct research to answer customer questions and provide solutions - Assist with data entry and administrative tasks as needed

Requirements: - Minimum of 4 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong research abilities and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Travel opportunities for training and team building activities - Visa sponsorship for international travel on behalf of the company - Vision insurance coverage for eye care needs

Working Environment: At Airtel Nigeria, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.