Remote Customer Support Assistant

Job Description: Access Bank is seeking a Remote Customer Support Assistant to join our team in Abuja, NG. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in customer support or a related field. The ideal candidate will be adaptable, resilient, and possess strong cooperation and adaptability skills.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Collaborate with the team to ensure a seamless customer experience. 4. Utilize CRM systems to track customer interactions and resolutions. 5. Assist with administrative tasks as needed.

Requirements: 1. Bachelor's degree or equivalent experience. 2. 3+ years of experience in customer support or a related field. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Strong problem-solving abilities. 6. Proficiency in Microsoft Office and CRM systems. 7. Remote work experience is a plus.

Benefits: - Employee discounts on banking products and services. - Paid Time Off (PTO) for eligible employees. - Remote work flexibility to accommodate personal needs.

Working Environment: At Access Bank, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member can thrive.

Deadline to Apply: Interested candidates should submit their applications by July 5, 2024.

Equal Opportunity Statement: Access Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.