Customer Support Assistant - Work from home

Job Description:

Andela is seeking a motivated and driven Customer Support Assistant to join our team on a part-time basis, working from home in Port Harcourt, NG. As an Associate Level position, we require a minimum of 2 years of experience in a customer support or related role.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues in a satisfactory and efficient manner - Providing product information and troubleshooting assistance to customers - Collaborating with other team members to ensure excellent customer service - Maintaining accurate records of customer interactions and transactions - Identifying and escalating priority issues to the appropriate channels - Assisting in the creation of training materials for customer support team members

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - Driven and confident personality - Attention to detail and the ability to multitask - Presentation skills for training and client meetings - Experience in customer support or a related field is a plus

Benefits: - Joining bonus for successful candidates - Free accommodation provided by the company - Company transportation for work-related activities

Working Environment: - At Andela, we value building strong relationships with colleagues, clients, and partners. We foster a collaborative and supportive environment where teamwork and communication are key to success.

Equal Opportunity Statement: Andela is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We value all individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 15, 2024

Join our team at Andela and make a positive impact in the world of customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.