Customer Support Associate

Job Description:

Airtel Nigeria is seeking a dedicated and reliable Customer Support Associate to join our team in Lagos, NG. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our valuable customers. The ideal candidate will be energetic, detail-oriented, and possess strong project management skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner 2. Troubleshoot and resolve customer issues with products and services 3. Provide product information and recommendations to customers 4. Process customer orders and returns accurately 5. Collaborate with cross-functional teams to ensure a seamless customer experience 6. Maintain accurate records of customer interactions and transactions 7. Contribute to continuous improvement initiatives to enhance customer satisfaction

Requirements: 1. Bachelor's degree in a related field 2. Minimum of 4 years of experience in customer service or a related role 3. Excellent communication and interpersonal skills 4. Strong attention to detail and organizational skills 5. Ability to prioritize and manage multiple projects simultaneously 6. Proficiency in Microsoft Office suite and CRM software 7. Visa sponsorship and the ability to travel as needed

Personality Traits: 1. Reliable 2. Energetic

Soft Skills: 1. Attention to detail 2. Project management

Benefits: 1. Medical coverage 2. Travel & spending expenses 3. Visa sponsorship

Working Environment: At Airtel Nigeria, we embrace creativity in a culture that values fresh ideas and inventive solutions. As a Customer Support Associate, you will have the opportunity to contribute to a dynamic team and make a meaningful impact on our customers' experience.

Deadline to Apply: 2024-04-17

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.