Customer Support Associate

Job Description:

We are looking for a dedicated and energetic Customer Support Associate to join our team at Hilton in Lagos, NG. As a part-time entry-level role, you will be responsible for providing exceptional customer service to guests, handling inquiries and resolving issues in a timely and professional manner.

Responsibilities: 1. Responding to customer inquiries via phone, email, and in person. 2. Providing information about hotel services, facilities, and promotions. 3. Handling guest complaints and finding satisfactory resolutions. 4. Assisting with check-ins and check-outs, ensuring a smooth experience for guests. 5. Coordinating with other departments to meet guest needs and requests. 6. Maintaining a positive and welcoming attitude at all times. 7. Keeping accurate records of interactions and feedback from guests. 8. Assisting with special projects and events as needed.

Requirements: 1. High school diploma or equivalent. 2. 1 year of customer service experience preferred. 3. Excellent communication skills, both verbal and written. 4. Strong planning and organizational skills. 5. Ability to work well under pressure and handle challenging situations. 6. Proven ability to multitask and prioritize tasks effectively. 7. Familiarity with hotel operations and computer systems is a plus. 8. Ability to work a flexible schedule, including evenings, weekends, and holidays.

Personality Traits: - Energetic - Dedicated

Soft Skills: - Planning - Presentation

Benefits: - Paid overtime - Disability insurance - Gym membership

Working Environment: At Hilton, we believe in building strong connections and treating colleagues like an extended family. You will be part of a supportive team environment where collaboration and respect are key values.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.