Remote Customer Support Associate

Job Description:

MTN is seeking a talented Remote Customer Support Associate to join our team in Ibadan, NG. This is a part-time position suitable for individuals at an entry-level of their career with at least 1 year of experience in customer support or a related field.

Responsibilities: - Provide excellent customer service and support to MTN customers via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Assist customers with product information, troubleshooting, and account management - Capture and update customer information accurately in the company database - Work closely with other team members to ensure customer satisfaction and retention - Collaborate with cross-functional teams to improve overall customer experience - Meet and exceed customer service goals and expectations

Requirements: - Energetic and passionate about providing exceptional customer service - Strong presentation and leadership skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in using customer support software and tools - High school diploma or equivalent - Must have a quiet and dedicated workspace at home - Must have a reliable internet connection - Availability to work flexible hours, including evenings and weekends

Benefits: - Company transportation for eligible employees - Employee discounts on MTN products and services - Disability insurance coverage - Opportunities for career growth and development

Working Environment: At MTN, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and fast-paced environment where your ideas and contributions are valued.

Deadline to Apply: Please submit your application by July 12, 2024.

Equal Opportunity Statement: MTN is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.