Customer Support Manager - Work from home

Job Description:

Sterling Bank is seeking a dedicated and resilient Customer Support Manager to join our team in Abuja, NG. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer support or related fields.

Responsibilities: - Manage a team of customer support representatives, providing leadership and guidance to ensure the highest level of customer satisfaction. - Develop and implement customer support strategies to improve the overall customer experience. - Monitor and analyze customer feedback and data to identify areas for improvement. - Handle escalated customer issues and complaints in a timely and professional manner. - Collaborate with other departments to resolve customer issues and improve processes. - Conduct regular training sessions for customer support representatives to enhance their skills and knowledge. - Stay up-to-date on industry trends and best practices in customer support.

Requirements: - 8+ years of experience in customer support or a related field. - Proven leadership skills and the ability to motivate and inspire a team. - Creative problem-solving skills and the ability to think outside the box. - Excellent communication and interpersonal skills. - Ability to work independently and manage time effectively. - Bachelor's degree in business administration or a related field (preferred). - Experience with customer support software and tools. - Must have a dedicated work ethic and be resilient in the face of challenges.

Personality Traits: - Dedicated - Resilient

Soft Skills: - Leadership - Creativity

Benefits: - Training & professional development opportunities - Life insurance - Free accommodation

Working Environment: We strive to inject a sense of joy and vibrancy into the work environment, fostering a positive and inclusive atmosphere where employees can thrive.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Sterling Bank is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.