Customer Support Officer

Job Description:

MainOne is seeking a dedicated and independent Customer Support Officer to join our team in Lagos, NG on a part-time basis. This entry-level position requires at least 1 year of experience in customer support or a related field. As a Customer Support Officer, you will be responsible for providing timely and accurate support to our customers through various channels, including phone, email, and chat.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Troubleshoot and resolve customer issues efficiently - Provide product information and technical support to customers - Document customer interactions and feedback in the CRM system - Collaborate with other team members to ensure excellent customer service - Identify and escalate complex issues to the appropriate teams - Continuously seek opportunities for process and service improvements - Stay up-to-date on product knowledge and industry trends

Requirements: - 1+ year of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proven track record of providing exceptional customer service - Proficiency in Microsoft Office and CRM software - Knowledge of technical products and services is a plus - Bachelor's degree in a related field is preferred

Personality traits: dedicated, independent Soft skills: teamwork, innovation

Benefits: - Employee discounts - Dental insurance - Joining Bonus

Working Environment: At MainOne, we embrace a culture that challenges norms and encourages bold thinking. Our team is driven by innovation and collaboration, creating a dynamic and engaging work environment.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: MainOne is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.