Customer Support Officer - Work from home

Job Description:

Ernst & Young is seeking a motivated and passionate Customer Support Officer to join our team in Ibadan, NG on a part-time basis. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner. This position offers the opportunity to work from home, providing flexibility and convenience for the right candidate.

Responsibilities: 1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner. 2. Identify and escalate priority issues to the appropriate team members for resolution. 3. Maintain a high level of product and service knowledge to effectively address customer concerns. 4. Provide feedback to the team on common customer issues and suggest improvements to enhance the customer experience. 5. Document all customer interactions accurately in the CRM system. 6. Collaborate with other team members to ensure consistent and quality service delivery.

Requirements: 1. Strong communication skills both verbal and written. 2. Ability to work independently and efficiently in a remote environment. 3. Strong problem-solving skills and a proactive mindset. 4. Passion for delivering exceptional customer service. 5. Drive to achieve results and exceed customer expectations. 6. Innovative thinking to identify opportunities for process improvements. 7. High school diploma or equivalent. 8. Must have access to a reliable internet connection and a quiet workspace.

Personality Traits: - Passionate about customer service. - Driven to succeed in a remote work environment.

Soft Skills: - Strong communication skills to effectively interact with customers and team members. - Innovative thinking to propose creative solutions to customer issues.

Benefits: - Paid sick leave. - Gym membership. - Profit-sharing opportunities.

Working Environment: Achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing excellent service to our customers while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Ernst & Young is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-29

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Support Officer position at Ernst & Young. Join our team and become part of a dynamic and innovative company dedicated to success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.