Customer Support Representative

9mobile is seeking a highly motivated Customer Support Representative to join our team in Lagos, NG. As a part-time position at the Associate level, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Provide excellent customer service through various channels including phone, email, and chat - Assist customers with inquiries, issues, and complaints in a timely and professional manner - Troubleshoot technical issues and escalate complex problems to the appropriate department - Maintain accurate records of customer interactions and transactions - Work closely with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Contribute to a positive and cohesive team environment

Requirements: - Resourceful and confident personality traits - Excellent communication and interpersonal skills - Strong planning and organizational skills - Creative problem-solving abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Retirement plan - Relocation allowance - Dental insurance - Promote work-life balance and employee well-being

Equal Opportunity Statement: 9mobile is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

Deadline to apply: 2024-06-12

Join our team at 9mobile and become a part of a dynamic and rewarding work environment where your skills and talents will be recognized and valued. Apply now to make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.