Customer Support Representative

Job Description:

We are seeking a highly motivated and adaptable Customer Support Representative to join our team at Sterling Bank in Lagos, Nigeria. This is a part-time entry-level position perfect for individuals looking to gain experience in the banking industry.

Responsibilities: 1. Provide exceptional customer service to clients through phone, email, and in-person interactions. 2. Assist customers with inquiries, account maintenance, and problem resolution. 3. Process transactions accurately and efficiently. 4. Educate customers on bank products and services. 5. Work closely with other team members to ensure a seamless customer experience. 6. Maintain confidentiality and security of customer information at all times. 7. Utilize effective time management skills to prioritize tasks and meet deadlines. 8. Manage customer relationships to ensure long-term satisfaction and loyalty. 9. Uphold the company's commitment to environmental responsibility and sustainable practices.

Requirements: 1. No prior experience required, but a willingness to learn and grow in the role. 2. Must be motivated and adaptable to changing situations. 3. Excellent communication and interpersonal skills. 4. Strong time management and organizational abilities. 5. Ability to work well in a team environment. 6. Commitment to providing excellent customer service. 7. Must be detail-oriented and accurate in processing transactions. 8. Willingness to adhere to company policies and procedures. 9. Previous experience in customer service is a plus but not required.

Benefits: 1. Retirement plan available for eligible employees. 2. Gym membership to promote health and wellness. 3. Free accommodation for employees who meet certain criteria. 4. Opportunities for growth and development within the company.

Equal Opportunity Statement: Sterling Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: July 15, 2024

If you are looking to kickstart your career in banking and possess the required qualities, we encourage you to apply for the Customer Support Representative position at Sterling Bank in Lagos. Join our team and be a part of an organization dedicated to providing exceptional service to our customers while promoting sustainability and environmental responsibility.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.