Customer Support Representative

Job Description:

PwC Nigeria is seeking a part-time Customer Support Representative to join our team in Ibadan. As an Associate level role, the successful candidate will have at least 4 years of experience in customer support roles. We are looking for a resilient and driven individual who possesses strong analytical and presentation skills.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain a high level of product knowledge to effectively assist customers - Document all customer interactions and escalate complex issues to the appropriate team - Collaborate with internal teams to improve processes and ensure customer satisfaction - Meet and exceed key performance indicators for customer support metrics

Requirements: - Minimum of 4 years of experience in customer support roles - Strong communication skills and ability to handle difficult situations with patience and empathy - Excellent problem-solving skills and ability to think analytically - Proven track record of meeting and exceeding customer support metrics - Proficiency in Microsoft Office and customer support software - Bachelor's degree in any field

Benefits: - Life insurance - Dental insurance - Paid Time Off (PTO)

Working Environment: At PwC Nigeria, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member can thrive and grow.

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.