Customer Support Specialist

Job Description:

Andela is seeking a motivated Customer Support Specialist to join our team in Lagos, NG on a part-time basis. As an entry-level role, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Respond to customer inquiries and provide high-quality assistance via phone, email, and chat. 2. Handle customer complaints and provide appropriate solutions in a timely manner. 3. Gather customer feedback and communicate it to the relevant teams to improve our products and services. 4. Maintain a detailed record of customer interactions and transactions. 5. Collaborate with the sales and marketing teams to drive customer satisfaction and retention. 6. Assist in creating and implementing customer support strategies and processes. 7. Stay up-to-date on Andela's products and services to provide accurate information to customers.

Requirements: 1. Personality traits: Driven, resourceful. 2. Soft skills: Negotiation, project management. 3. Strong communication skills, both written and verbal. 4. Ability to work well under pressure and in a fast-paced environment. 5. Excellent problem-solving skills and attention to detail. 6. Proficiency in using customer support software and CRM systems. 7. Availability to work flexible hours, including weekends and holidays.

Benefits: - Relocation allowance for eligible candidates. - Dental insurance coverage. - Opportunities for training and professional development to enhance your skills and career growth.

Working Environment: At Andela, we prioritize quality in all aspects of our work, products, and services. As a Customer Support Specialist, you will be part of a dynamic and collaborative team dedicated to delivering exceptional customer experiences.

Deadline to Apply: Interested candidates have until June 1, 2024, to submit their applications for the Customer Support Specialist position at Andela.

Equal Opportunity Statement: Andela is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.