Customer Support Specialist

The Customer Support Specialist at Jumia in Lagos, Nigeria will be responsible for providing exceptional customer service to our clients. This part-time entry-level position requires at least 1 year of experience in a customer support role.

As a Customer Support Specialist, your main responsibilities will include responding to customer inquiries via phone, email, and chat, resolving customer complaints in a professional manner, and providing product information and assistance. You will also be responsible for monitoring customer feedback and escalating issues to the appropriate department when necessary.

The ideal candidate for this position will be confident, hardworking, creative, and have strong problem-solving skills. You must have a passion for helping others and a commitment to delivering excellent customer service.

In addition to a competitive salary, Jumia offers benefits such as Paid Time Off (PTO), company transportation, and free accommodation. Our working environment is one that leverages data to inform decisions and drive strategic initiatives, allowing you to grow and develop professionally.

If you are interested in joining our team as a Customer Support Specialist, please submit your application by the deadline of June 7, 2024.

Equal Opportunity Statement: Jumia is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We do not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.