Customer Support Specialist

Cowrywise is seeking a passionate and dedicated individual to join our team as a Customer Support Specialist in Port Harcourt, NG. This part-time entry-level position is perfect for individuals looking to kickstart their career in customer service.

Responsibilities: - Providing exceptional customer support through various channels such as email, phone, and live chat - Assisting customers with inquiries, account management, and issue resolution - Collaborating with internal teams to address customer concerns and feedback - Maintaining accurate and detailed records of all customer interactions - Analyzing customer data to identify trends and suggest improvements to the customer experience - Managing projects related to customer support initiatives

Requirements: - No prior experience required, but a strong passion for customer service is essential - Excellent communication skills and the ability to problem-solve effectively - Strong analytical skills and the ability to work on multiple projects simultaneously - A project management mindset with the ability to stay organized and meet deadlines

Personality traits: - Passionate about helping others and providing top-notch customer service - Dedicated to continuously improving and enhancing the customer experience

Soft skills: - Strong analysis skills to interpret customer data and feedback - Project management skills to effectively manage customer support initiatives

Benefits: - Opportunity for training and professional development to advance your career in customer service - Free food provided during working hours - Free accommodation for those who require it

Working environment: - Join a team that values creativity and innovation, where your ideas are encouraged and nurtured

Deadline to apply: 2024-06-26

Equal opportunity statement: Cowrywise is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.