Customer Support Specialist

Job Description: Paylater is seeking a Customer Support Specialist to join our team in Abuja, NG. This is a part-time entry-level position with opportunities for growth within the company.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide accurate information to customers regarding products and services. 3. Assist customers with account-related issues, such as login problems and payment inquiries. 4. Troubleshoot and resolve customer complaints in a courteous and efficient manner. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Maintain customer records and update account information as needed. 7. Contribute to team goals by achieving individual performance targets. 8. Provide feedback on customer trends and suggest improvements to enhance the customer experience.

Requirements: 1. 1 year of customer service experience preferred. 2. Driven and passionate about providing excellent customer service. 3. Strong critical thinking skills to quickly assess and resolve customer issues. 4. Excellent cooperation skills to work effectively with team members and other departments. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Excellent communication skills, both written and verbal. 7. Proficiency in using customer support software and Microsoft Office suite. 8. High school diploma or equivalent.

Benefits: - Retirement plan - Medical coverage - Free accommodation

Working Environment: At Paylater, we strive to unleash creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and inclusive work environment.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Paylater is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.