Customer Support Specialist - Work from home

Union Bank of Nigeria is seeking a Customer Support Specialist to join our team on a part-time basis, working from home in Port Harcourt, NG. As an Associate Level position, we are looking for candidates with a minimum of 4 years of experience in customer support roles.

Responsibilities: - Provide exceptional customer support through various channels, including phone, email, and chat - Assist customers with account inquiries, troubleshooting technical issues, and resolving complaints - Educate customers on products and services offered by Union Bank of Nigeria - Document customer interactions and feedback for analysis and reporting purposes - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals and metrics set by the company - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Strong communication skills and a customer-centric approach - Driven and motivated to deliver top-notch customer support - Emotional intelligence to understand and empathize with customers' needs - Excellent planning and organizational skills to manage workload effectively - Ability to work independently and collaborate with a remote team - Proficiency in using customer support software and tools - Bachelor's degree in a related field is preferred

Personality traits: - Driven - Motivated

Soft skills: - Emotional intelligence - Planning

Benefits: - Joining Bonus - Vision insurance - Dental insurance

Working environment: At Union Bank of Nigeria, we strive to support employees in their personal and professional development. We provide training and resources to help you succeed in your role and advance your career within the company.

Deadline to apply: 2024-06-12

Equal opportunity statement: Union Bank of Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.