Live Chat Assistant - Work from home

Job Description:

Jumia is looking for a dedicated and motivated Live Chat Assistant to join our team. This is a part-time, work-from-home position based in Abuja, NG. As a Live Chat Assistant, you will be responsible for providing excellent customer service through live chat support for our customers.

Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and professionally through live chat. 2. Assist customers with placing orders, tracking shipments, processing returns, and any other inquiries they may have. 3. Maintain a positive and helpful attitude with customers at all times. 4. Conduct research to find solutions to customer problems and provide accurate information. 5. Utilize emotional intelligence to understand and empathize with customers' needs and concerns. 6. Escalate any unresolved issues to the appropriate department for further assistance. 7. Keep accurate records of customer interactions and transactions.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong research skills to find solutions to customer inquiries. 4. Demonstrated emotional intelligence and ability to empathize with customers. 5. Ability to work independently and efficiently in a remote environment. 6. Must have a dedicated workspace with a reliable internet connection. 7. Proficient in using live chat software and other customer service tools.

Personality traits: dedicated, motivated Soft skills: research, emotional intelligence

Benefits: 1. Disability insurance 2. Parental leave 3. Company transportation

Working environment: At Jumia, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member feels valued and has the opportunity to succeed.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Jumia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.