Remote Live Chat Associate

Job Description:

PwC Nigeria is seeking a Remote Live Chat Associate who will be responsible for providing exceptional customer service and support through online chat. As an entry-level position, the ideal candidate will be resourceful and passionate about helping customers, with a strong desire to learn and grow in the role.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Assist customers with product information, troubleshooting, and issue resolution - Collaborate with internal teams to escalate complex customer issues - Maintain a positive and professional attitude in all customer interactions - Keep detailed records of customer interactions and transactions - Meet and exceed customer satisfaction goals

Requirements: - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong typing skills and computer proficiency - Adaptability to learn new technologies and processes - Ability to work independently and as part of a team - Previous customer service experience is a plus, but not required - Must be available to work part-time hours

Personality Traits: - Resourceful - Passionate

Soft Skills: - Adaptability - Cooperation

Benefits: - Paid sick leave - Travel opportunities - Disability insurance

Working Environment: At PwC Nigeria, you will achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and a dedication to customer satisfaction.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer. We welcome and encourage diversity in the workplace and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.