Live Chat Manager

Job Description:

Ikeja Electric is seeking a dedicated and resourceful Live Chat Manager to join our team in Ibadan, NG. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service or a related field, you will be responsible for managing our live chat platform to provide exceptional customer support and service.

Responsibilities: 1. Manage and oversee the live chat platform, ensuring a high level of customer satisfaction and timely responses. 2. Train and coach live chat agents to provide accurate and efficient support to customers. 3. Monitor chat conversations for quality assurance and compliance with company policies. 4. Analyze chat data and metrics to identify trends and areas for improvement. 5. Collaborate with other departments to address customer issues and provide solutions. 6. Stay up-to-date on industry trends and best practices in live chat management. 7. Implement strategies to increase chat efficiency and effectiveness. 8. Handle escalated customer inquiries and complaints as needed.

Requirements: 1. Bachelor's degree in a relevant field or equivalent experience. 2. 7+ years of experience in customer service or a related role, with a focus on live chat support. 3. Strong communication and interpersonal skills. 4. Excellent problem-solving abilities. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Proficiency in chat software and customer relationship management systems. 7. Strong dedication to exceeding customer expectations and delivering delight. 8. Persuasion and negotiation skills. 9. Ability to work independently and as part of a team.

Personality Traits: Dedicated, resourceful Soft Skills: Persuasion, negotiation

Benefits: - Retirement plan - Travel & spending expenses - Company equipment

Working Environment: At Ikeja Electric, we focus on exceeding customer expectations and delivering delight. Our team is committed to providing exceptional service and support to our customers.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.