Live Chat Officer

Job Description:

Chevron Nigeria is seeking a dynamic and reliable Live Chat Officer to join our team in Abuja on a part-time basis. As an Associate Level position, the Live Chat Officer will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: - Engage with customers in real-time through live chat to provide assistance and support with inquiries, complaints, and product/service information - Handle multiple chat sessions simultaneously while maintaining professionalism and ensuring timely responses - Utilize strong communication skills to effectively convey information and resolve customer issues - Collaborate with other departments to escalate complex inquiries and ensure timely resolution - Research and stay up-to-date on company products and services to provide accurate information to customers - Demonstrate leadership skills in managing customer interactions and providing a positive experience - Adhere to company guidelines and procedures to maintain a high standard of service excellence

Requirements: - Minimum of 2 years of experience in customer service or a similar role - Ability to work in a fast-paced environment and multitask effectively - Strong communication skills and the ability to adapt to different customer personalities - Demonstrated ability to research and problem-solve customer inquiries - Reliable and able to work independently with minimal supervision - Visa sponsorship available for qualified candidates

Benefits: - Dental insurance for part-time employees - Remote work flexibility for a better work-life balance - Visa sponsorship for international candidates

Working Environment: At Chevron Nigeria, we value excellence in every aspect of our work. As a Live Chat Officer, you will be expected to uphold this value by setting a high standard for achievement in providing exceptional customer service through live chat.

Equal Opportunity Statement: Chevron Nigeria is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 18, 2024

Join our team and be part of an innovative and customer-focused organization at Chevron Nigeria. Apply now to become our next Live Chat Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.