Remote Live Chat Officer

SLB is currently seeking a driven and reliable Remote Live Chat Officer to join our team in Lagos, NG. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service or a similar field. As a Remote Live Chat Officer, you will be responsible for providing excellent customer service through live chat interactions with our clients.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Maintain a positive and helpful attitude while assisting customers with their queries - Use analytical skills to identify trends and patterns in customer interactions - Manage multiple chat conversations simultaneously while providing personalized assistance to each customer - Collaborate with other team members to ensure consistent and high-quality customer service - Act as a brand ambassador for SLB, representing our values and mission in every interaction - Utilize people management skills to handle challenging situations and de-escalate customer concerns

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and manage time effectively in a remote setting - Proficiency in typing and navigating online chat platforms - Analytical mindset with the ability to learn and adapt quickly - Previous experience in customer service or a related field is preferred - A positive attitude and a willingness to go above and beyond for our customers

Personality traits: driven, reliable Soft skills: analysis, people management

Benefits: - Travel opportunities for top-performing employees - Profit sharing opportunities to reward dedication and performance - Visa sponsorship for eligible candidates

Working environment: At SLB, we encourage autonomy and independence, trusting our employees to excel in their roles. Remote Live Chat Officers have the flexibility to work from anywhere with a stable internet connection, allowing for a healthy work-life balance.

Deadline to apply: 2024-06-03

Equal opportunity statement: SLB is an equal opportunity employer and strives to create a diverse and inclusive work environment. We welcome and encourage applications from individuals of all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability. We believe that diversity fosters creativity and innovation, and we are committed to providing equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.