Online Account Support Assistant

Job Description:

Huawei is seeking a proactive and detail-oriented Online Account Support Assistant to join our team in Lagos, Nigeria. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in the technology industry.

Responsibilities: 1. Provide online account support to customers by answering inquiries, resolving technical issues, and assisting with troubleshooting. 2. Assist in online account management, including updating customer information, processing orders, and managing subscriptions. 3. Collaborate with the sales and marketing team to ensure seamless online customer experience. 4. Monitor online reviews and feedback, responding to customer comments and escalating issues when necessary. 5. Work closely with the IT team to address technical issues and improve the overall online customer experience. 6. Stay up to date on industry trends and best practices to continuously improve online account support processes.

Requirements: 1. No prior experience required, but a willingness to learn and adapt quickly is essential. 2. Strong dedication to providing excellent customer service and support. 3. Ability to work well in a team environment and demonstrate emotional intelligence in challenging situations. 4. Excellent communication skills, both written and verbal. 5. Ability to multitask and prioritize tasks effectively. 6. High school diploma or equivalent required.

Personality Traits: - Adaptable: Able to adjust to changing priorities and customer needs. - Dedicated: Committed to providing top-notch support to online customers.

Soft Skills: - Teamwork: Ability to collaborate effectively with colleagues from different departments. - Emotional Intelligence: Empathy and understanding in customer interactions.

Benefits: - Dental insurance - Life insurance - Free accommodation

Working Environment: At Huawei, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and a drive to always improve. As an Online Account Support Assistant, you will have the opportunity to learn from experienced professionals and contribute to the success of the team.

Equal Opportunity Statement: Huawei is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected category.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.