Online Account Support Officer

Job description:

As an Online Account Support Officer at Lafarge Africa, you will be responsible for providing support to online account holders, addressing their needs and concerns, and ensuring a smooth online account management experience. You will report to the Online Account Manager and work closely with the customer service team to deliver exceptional service to our online customers.

Responsibilities: - Respond to online account inquiries and issues promptly and professionally - Assist customers with account setup, login, and password reset - Troubleshoot technical issues related to online accounts - Educate customers on online account features and functionality - Collaborate with internal teams to resolve customer concerns and improve online account experience - Monitor online account performance metrics and identify areas for improvement - Stay up-to-date on industry trends and best practices in online account management - Other duties as assigned by the Online Account Manager

Requirements: - Bachelor's degree in business, marketing, or related field preferred - Strong communication skills, both written and verbal - Proficiency in project management and organization - Ability to work independently and as part of a team - Resilient and confident attitude when dealing with challenging situations - Entry-level position, no prior experience required

Benefits: - Travel and spending expenses - Life insurance - Disability insurance

Working environment: At Lafarge Africa, we value innovation and adaptability. Our team flourishes in a culture that embraces change and responds resiliently to challenges. As an Online Account Support Officer, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Deadline to apply: 2024-05-17

Equal opportunity statement: Lafarge Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.