Online Call Center Associate

Job Description:

As an Online Call Center Associate at Access Bank, you will be responsible for providing exceptional customer service to clients through online platforms. You will handle a high volume of customer inquiries, resolve issues, and provide accurate information in a timely manner. This role requires a passion for customer service and the energy to engage with customers effectively.

Responsibilities: 1. Answer customer inquiries through various online channels including chat, email, and social media. 2. Provide accurate information about products, services, and policies to customers. 3. Resolve customer issues and complaints in a professional and timely manner. 4. Assist customers with online banking transactions and account management. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Maintain accurate records of customer interactions and transactions. 7. Meet or exceed established performance metrics for customer satisfaction and resolution.

Requirements: 1. 1 year of experience in customer service or call center role. 2. Excellent written and verbal communication skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Passionate about providing outstanding customer service. 6. Energetic and able to engage with customers effectively. 7. Ability to cooperate with team members and work well in a collaborative environment. 8. Strong time management skills and ability to prioritize tasks effectively.

Benefits: - Joining Bonus - Relocation allowance - Training & professional development opportunities

Working Environment: As an Online Call Center Associate at Access Bank, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and innovative environment that values teamwork and personal growth.

Equal Opportunity Statement: Access Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.