Online Call Center Manager

Job Description:

Guaranty Trust Bank is seeking an experienced and confident Online Call Center Manager to join our team in Lagos, NG. As a Mid-to-Senior Level professional with at least 7 years of experience in call center management, you will be responsible for overseeing our online call center operations and ensuring the highest level of customer satisfaction.

Responsibilities: 1. Manage a team of online call center representatives, including training, coaching, and performance evaluations. 2. Develop and implement strategies to improve call center efficiency and effectiveness. 3. Monitor call center metrics and analyze data to identify areas for improvement. 4. Ensure that all customer inquiries and issues are resolved in a timely and satisfactory manner. 5. Collaborate with other departments to address customer concerns and enhance the overall customer experience. 6. Implement quality assurance measures to maintain high standards of service delivery. 7. Stay informed about industry trends and best practices in call center management.

Requirements: 1. At least 7 years of experience in call center management. 2. Confident and independent personality traits. 3. Strong analytical skills and attention to detail. 4. Excellent verbal and written communication skills. 5. Proven track record of delivering exceptional customer service. 6. Bachelor's degree in a related field (preferred).

Benefits: - Visa sponsorship for qualified candidates - Paid sick leave - Gym membership

Working Environment: At Guaranty Trust Bank, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. As an Online Call Center Manager, you will have the opportunity to contribute to our mission of providing exceptional service to our customers while working in a collaborative and supportive environment.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.