Online Chat Support Officer

Job description:

Interswitch Group is seeking a dedicated and enthusiastic Online Chat Support Officer to join our team in Abuja, NG. As a part-time position at an entry level, this role is perfect for individuals looking to gain experience in the fintech industry and develop their customer service skills.

Responsibilities: - Provide timely and professional responses to customer inquiries through online chat platforms - Assist customers with account-related questions, technical issues, and product information - Work collaboratively with team members to ensure a seamless customer experience - Identify and escalate any unresolved issues to the appropriate department - Maintain accurate records of all customer interactions and feedback

Requirements: - No prior experience required, but a willingness to learn and adapt to new technologies is essential - Resilient and passionate individuals who are committed to delivering high-quality customer service - Strong teamwork skills and the ability to collaborate effectively with colleagues - Attention to detail and the ability to accurately record and follow up on customer inquiries

Benefits: - Retirement plan for eligible employees - Paid Time Off (PTO) for part-time employees - Life insurance coverage for peace of mind - Opportunities for growth and professional development within the company

Working environment: At Interswitch Group, we foster a working environment that encourages creativity and values innovative solutions. We believe in embracing diversity and providing equal opportunities for all employees to thrive and succeed.

Deadline to apply: 2024-07-22

Equal opportunity statement: Interswitch Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.