Online Chat Support Specialist

Job Description:

We are looking for a motivated and resilient Online Chat Support Specialist to join our team at PwC Nigeria in Lagos. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Provide exceptional online chat support to clients, addressing their inquiries and concerns in a timely and professional manner - Conduct research to ensure accurate and informed responses to customer queries - Assist in the development and improvement of chat support processes and procedures - Collaborate with other team members to ensure consistent and high-quality customer service delivery - Presenting solutions to customers in a clear and concise manner - Meet or exceed performance targets related to customer satisfaction and response times

Requirements: - Motivated individual with a strong desire to learn and develop new skills - Resilient attitude to handle challenging customer interactions with professionalism - Excellent research skills to find pertinent information quickly - Strong presentation skills to effectively communicate solutions to customers - Ability to work in a team environment and adapt to changing priorities - Punctuality and reliability in meeting work schedules

Benefits: - Retirement plan to help you plan for your future - Paid overtime opportunities - Joining Bonus to welcome you to the team

Working Environment: At PwC Nigeria, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We provide a supportive and collaborative work environment where you can grow and thrive in your career.

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: June 12, 2024

If you are a motivated individual looking to start a rewarding career in customer service, this Online Chat Support Specialist role at PwC Nigeria could be the perfect fit for you. Apply today and take the first step towards a fulfilling career with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.